The AI operations layer
for your restaurant group.
Put a team of agents on yourorders.
Rach.Dev runs order capture, reservations, allergen-safe menu guidance, loyalty and catering quotes across the channels guests already use — with a manager in the loop on every high-stakes call, FALCPA allergen disclosure on every dish, and a full audit trail on every action.
What an agent team takes off your floor
Most of a restaurant's load isn't cooking — it's a ringing phone, a no-show table, a guest with a peanut allergy and a catering inquiry that needs five emails. Here's where agents own the busywork, mapped to how your venue actually runs.
The Front Door
Every order and booking captured, qualified and routed — 24/7, in English or Spanish.
- Order capture across chat, SMS, WhatsApp and web
- Takeout, delivery and dine-in routed to the right channel
- Never a busy signal or a missed call during the rush
Allergen & Compliance
FALCPA allergen disclosure on every dish, with age and local rules enforced.
- Big-9 allergen flags surfaced before an order is placed
- Severe-allergy requests escalated to a human, never guessed
- Alcohol age / state-license checks before anything is poured
Reservations & Waitlist
Bookings, confirmations, waitlist and the no-show follow-up that wins seats back.
- OpenTable / Resy bookings with party-size and table fit
- Confirmations, reminders and easy re-book by text
- No-show follow-up and waitlist backfill in real time
Menu & Guest Guidance
Dietary-aware menu help — the kitchen confirms, the agent never improvises.
- Suggestions by diet, allergy, flavor and party size
- Up-sells and pairings that respect the check, not the guest
- Every allergen answer cited to the live menu spec
POS & Order Sync
Orders land in the kitchen clean — no re-keying, no transcription errors.
- Orders written straight to Toast / Square / Clover
- Modifiers, allergens and prep notes carried through
- Delivery hand-off to your courier or marketplace
Loyalty & Repeat Visits
The enrollments and rewards your staff are too slammed to push at the table.
- Auto-enroll at order, points tracked across visits
- Reward and birthday nudges that bring guests back
- Win-back offers for lapsed regulars (EN / ES)
Catering & Events
Inquiry-to-quote in one thread instead of a week of back-and-forth.
- Collects headcount, date, budget and dietary needs
- Drafts the menu and quote from your catering pricing
- Owner signs the quote before anything is promised
Knowledge Layer
A guest-facing assistant grounded only in your live menu and policies.
- Separate views for guest, host and back-of-house
- Every answer cites the menu spec or policy it used
- Hard guardrails — never clears a severe allergy alone
Watch the team run a service
Pick a guest and press play. Watch the agent team run the order or booking end to end — a manager approves every high-stakes call.
Press Run the journey — or scroll in and watch it play automatically. Every clinical action waits for a clinician.
Seven specialists, one conductor
Each agent owns one job and hands the next a complete, structured context. Atlas routes the work, enforces the human-in-the-loop gates, and writes every action to an audit log.
Atlas is the orchestrator. It routes each order or booking to the right specialist, carries shared guest context between them, pauses for a human to approve every high-stakes action, and records a complete, timestamped audit trail.
Click Ava below — the full order-to-loyalty workflow plays out automatically.
Allergen & compliance. Runs FALCPA Big-9 disclosure on every dish, checks alcohol age and state rules, and escalates any severe allergy straight to the kitchen lead — never clearing cross-contact on its own.
A severe allergy is never auto-cleared. The kitchen lead confirms the prep plan before the order is accepted.
Menu and quote drafting. Suggests dishes by diet, allergy and party size from the live menu spec, drafts catering quotes from your pricing book, and carries every modifier and prep note through — the human decides, not retypes.
Draft only. Allergen-safe prep is confirmed by the kitchen lead before the order is fired.
Fulfillment and reservations. Fires clean orders into the POS, holds tables in OpenTable / Resy, hands off delivery, and keeps the waitlist and reminders moving — no re-keying, no double-booking.
Payments and loyalty. Captures payment, applies the right offer, credits loyalty points across visits, and stages catering quotes for owner sign-off — catching every check and every repeat-visit hook.
Discounts and quotes above policy are never sent alone — they wait for an owner or manager to approve.
The guest-facing knowledge assistant. Answers guests, hosts and back-of-house from your live menu and policies only — every answer cited, and a severe-allergy clearance always handed to the kitchen, never improvised.
Iris informs. It never clears a severe allergy, overrides the kitchen, or invents a menu claim.
The Ops Sentinel. Always on, reading the live signal across the floor — reservation no-shows, late or stuck tickets, order errors, rush-hour load and dropping ratings — flagging trouble before it hits a guest, and staging the response for the manager.
Hope is advisory. It alerts and stages — a manager decides and acts. Every alert is logged with the signal that triggered it.
Ava captures patient intake by voice, then hands a structured summary to 6 downstream agents — triage, documentation, coordination, billing, knowledge and ICU monitoring — each acting on the shared context, with Atlas orchestrating and a clinician approving every clinical action.
Ava starts the workflow.One layer over the systems you already run
Rach.Dev sits on top of your POS and booking stack — orchestrating agents, enforcing governance, and keeping a manager in the loop. No rip-and-replace.
Every high-stakes action — severe-allergy clearance, large-party holds, discounts and catering quotes — pauses for a manager, owner or kitchen lead to approve. Agents draft and stage; people decide.
FALCPA allergen disclosure, alcohol-age and local health rules enforced in the workflow, with a complete, timestamped audit trail on every order, booking and data touch.
Atlas routes each order or booking to the right specialist, carries shared guest context between agents, and coordinates hand-offs end to end.
Bidirectional connectors to your POS, reservation, loyalty and delivery systems over the APIs your stack already speaks.
A knowledge layer that knows its limits
Iris answers guests, hosts and back-of-house from your live menu and policies only. Every answer is cited — and a severe-allergy clearance is always handed to the kitchen, never improvised.
Try a question
Hi, I'm Iris. Ask me about the menu, hours, reservations or dietary options — I'll always cite my source.
A knowledge layer that knows its limits — questions and answers
- Do you have vegetarian and gluten-free options?
- Yes — we have several vegetarian mains and a labeled gluten-free section, including the roasted-vegetable bowl and the grilled salmon plate. Items are marked on the live menu, and I can hold a table or start a takeout order whenever you're ready.
- ¿Tienen opciones sin gluten para un grupo grande?
- Sí. Nuestro menú de catering incluye varias bandejas sin gluten para grupos, y puedo armar un presupuesto con su número de invitados. Para alergias graves, la cocina confirma la preparación sin contacto cruzado antes de aceptar el pedido.
- Can you guarantee this dish is 100% safe for my severe peanut allergy?
- I can't guarantee that myself — that's a kitchen call, not an automated one. I've flagged your severe peanut allergy and routed it to our kitchen lead, who will confirm a dedicated, no-cross-contact prep before we accept your order. If you ever have a reaction, call 911 right away.
Governance, not just guardrails
The controls that let a restaurant group actually deploy agents — enforced in the system, not promised on a slide.
Live audit log
A sample of what every action looks like on the record.
What changes when agents own the busywork
Directional outcomes our pilots target — validated on your own data, never assumed.
The problem, in numbers
- Industry data puts restaurant reservation no-show and cancellation rates at roughly one in five bookings — premium seats lost that confirmations, reminders and waitlist backfill are meant to win back. — OpenTable / TouchBistro, restaurant no-show data, 2024
- Scaling across US restaurants, unanswered phone calls are estimated to cost the industry on the order of $20 billion a year, with venues missing about a third of incoming calls during the dinner rush. — QSR Magazine, "While the Phone Rings, Restaurants are Losing $20 Billion," 2024
- Food-allergy reactions send roughly 3.4 million Americans to emergency care each year, and dining out is among the most common places they happen — many even after the allergy was disclosed to staff. — FARE (Food Allergy Research & Education), Food Allergy Facts & Statistics, 2024
Figures above are external benchmarks and pilot targets, not guarantees — we validate every number on your own data before you rely on it. Monitoring agents are advisory: they alert and stage, a manager acts.
Start with one location. Prove it. Then scale.
We stand up a single workflow on your existing POS and booking stack, show the audit trail and the outcomes, and expand only once your team trusts it.
Pick the highest-pain workflow — order capture, reservations or catering quotes — and we map it to your systems.
Agents run on your POS and booking stack with a manager in the loop and a full audit trail, in weeks not quarters.
Review the outcomes on your own data, then roll the agent team out location by location across the group.