Terms of Service

By accessing or using the Rach Dev LLP platform, website, APIs, documentation, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our Services. We reserve the right to update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Rach Dev LLP is a Backend-as-a-Service (BaaS) platform combined with an AI Agent Builder. Our Services include, but are not limited to:

• Managed PostgreSQL databases with automated backups and scaling
• Authentication and authorization services
• RESTful API generation and management
• AI agent creation, deployment, and management through pre-built templates and custom configurations
• Dashboard and analytics for monitoring usage, performance, and costs

We may modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes that affect your use of the platform.

To use certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Maintain the security and confidentiality of your account credentials, including API keys and access tokens
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at security@rachdev.com if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that violate these Terms.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services for any illegal activity or to facilitate violations of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Services, other accounts, or systems connected to our infrastructure
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the platform
• Use the Services to distribute malware, spam, or other harmful content
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein
• Resell, sublicense, or redistribute the Services without our prior written consent
• Use AI agents built on our platform to generate content that is misleading, defamatory, or that violates the rights of others
• Exceed the rate limits or usage quotas associated with your plan without authorization

Violation of this section may result in immediate suspension or termination of your account without notice.

Our property: The Rach Dev LLP platform, including all software, designs, text, graphics, interfaces, and underlying technology, is owned by Rach Dev LLP and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Services.

Your property: You retain all rights to the data, content, and applications you create, store, or process through our Services. We do not claim ownership of your data. You grant us a limited license to host, store, and process your data solely for the purpose of providing the Services to you.

Feedback: If you provide suggestions, feature requests, or other feedback about the Services, we may use that feedback without restriction or obligation to you.

Certain features of the Services require a paid subscription. By selecting a paid plan, you agree to the following:

• Pricing is based on the plan you select, as displayed on our pricing page at the time of purchase
• Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless cancelled before the renewal date
• You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period
• Refunds are not provided for partial billing periods, except where required by applicable law
• We reserve the right to change pricing with 30 days' notice. Price changes apply at the start of the next billing cycle
• All payments are processed securely through Stripe. You are responsible for providing valid payment information

If payment fails, we will attempt to charge your payment method again. After 7 days of failed payments, your account may be downgraded to the free tier or suspended.

We target 99.9% monthly uptime for our production infrastructure. Detailed terms regarding uptime commitments, service credits, and incident response are outlined in our Service Level Agreement.

We do not guarantee that the Services will be uninterrupted or error-free. Scheduled maintenance windows will be communicated at least 48 hours in advance whenever possible.

Your data belongs to you. We act as a data processor on your behalf. Specifically:

• You retain full ownership of all data you store, process, or transmit through our Services
• We do not access your data except as necessary to provide, maintain, and improve the Services, or as required by law
• We do not sell, rent, or share your data with third parties for their own commercial purposes
• We do not use your data to train machine learning models or AI systems beyond what is required to operate features you explicitly enable
• You may export your data at any time through the dashboard or by contacting support

For detailed information about how we process data on your behalf, please refer to our Data Processing Agreement.

To the maximum extent permitted by applicable law, Rach Dev LLP and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to use) the Services
• Any unauthorized access to or alteration of your data
• Any third-party conduct or content on the Services
• Any bugs, viruses, or other harmful code transmitted through the Services

Our total aggregate liability for any claims arising out of or relating to these Terms or the Services shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Either party may terminate this agreement at any time:

• You may close your account at any time through the account settings page or by contacting support
• We may suspend or terminate your account if you violate these Terms, fail to pay fees, or if we are required to do so by law

Upon termination:

• You will have 30 days to export your data from the platform. After 30 days, we will delete your data in accordance with our Privacy Policy
• Any outstanding fees owed for Services used prior to termination remain due and payable
• Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and dispute resolution) will remain in effect

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

In the event of any dispute arising out of or relating to these Terms or the Services, both parties agree to first attempt resolution through good faith negotiation. Either party may initiate the dispute resolution process by sending a written notice to the other party describing the nature of the dispute and the proposed resolution.

If the dispute is not resolved within 30 days of the initial notice, either party may pursue formal legal proceedings as described in the Governing Law section above.

If you have questions about these Terms of Service, contact us at:

• Email: legal@rachdev.com
• Company: Rach Dev LLP
• Location: Noida, India