Analytics Dashboard
Track agent impressions, conversation volume, resolution rates, escalation frequency, and ROI across all your deployed agents in a single dashboard.
Deploying an AI agent without analytics is like running ads without conversion tracking — you are spending money but have no idea if it is working. Rach.Dev's analytics dashboard gives you complete visibility into how your agents are performing, from high-level business metrics to granular conversation-level details.
The dashboard tracks key metrics in real time: total conversations, resolution rate (conversations handled without human escalation), average conversation duration, customer satisfaction scores (via post-conversation surveys), and estimated cost savings (based on the number of conversations your agents handle that would otherwise require a human). You can filter by agent, by time period, and by customer segment to understand performance across different contexts.
Conversation-level analytics let you drill into individual interactions. See which conversations were resolved successfully, which were escalated, and which were abandoned. Flag conversations for review, annotate them with notes, and use them as training examples to improve your agent. Escalation analytics show the most common reasons for human handoff, which directly informs what to configure next. Export data via API for integration with your BI tools, or set up automated reports delivered weekly to your inbox.
Key Benefits
- Real-time metrics: conversations, resolution rate, duration, satisfaction, and cost savings
- Filter by agent, time period, and customer segment for granular performance analysis
- Conversation-level drill-down with flagging, annotation, and training example extraction
- Escalation analytics revealing common handoff reasons for targeted agent improvement
- API export for integration with external BI tools like Looker, Tableau, or Metabase
- Automated weekly reports delivered to your inbox with key performance trends