The AI operations layer
for your dealership.
Put a team of agents on yourinternet leads.
Rach.Dev captures and qualifies every sales and service inquiry, books appointments against real DMS availability, presents accurate financing disclosures, and chases the recall and follow-up list across the systems you already use — with a manager in the loop on every binding quote, and a full audit trail on every action.
What an agent team takes off your floor
Most of a dealership's lost revenue isn't a missing deal — it's a slow first response, a busy service line and a follow-up that never happened. Here's where agents own the busywork, mapped to how your store actually runs.
The Front Door
Every lead and call captured, qualified and routed — 24/7, in English or Spanish.
- Multi-channel intake (web lead, phone, SMS, chat, walk-in)
- Sub-five-minute first response on internet leads
- Customer & vehicle match against your CRM and DMS
Lead Qualification
Intent and timeline scored, hot buyers routed to a salesperson the moment they're warm.
- Buy-vs-browse and timeline scoring on every lead
- Trade, budget and financing readiness captured up front
- Hot leads handed to the right rep with full context
Inventory & Sales
Trim, features, availability and pricing answered instantly from your live feed.
- Real-time inventory lookup (VIN, trim, color, status)
- Side-by-side comparisons and feature questions
- Test-drive holds proposed against the showroom calendar
Service Drive
Booked against real DMS availability, with estimates and prep instructions sent.
- Maintenance & repair scheduling on live bay capacity
- Time and cost estimates with menu pricing
- Confirmations, prep notes and shuttle / loaner options
F&I & Disclosures
Payment scenarios that keep buyers engaged — with TILA disclosures, never a credit offer.
- Monthly payment estimates by credit tier, down and term
- APR, term and total-cost disclosures presented accurately
- Hand-off to a licensed F&I manager for any binding terms
Follow-up & Recalls
The follow-up the store never gets to — re-engaging cold leads and open recalls.
- Lead nurture and unsold-showroom re-engagement
- Open-recall outreach with VIN-level lookups
- Service-due and declined-work reminders (EN / ES)
Trade-In & Equity
Preliminary valuations that give shoppers a reason to come in — clearly estimates only.
- Preliminary trade ranges from vehicle details + market data
- Equity and upgrade alerts to current owners
- Appraisal appointment held for a used-car manager to finalize
Knowledge Layer
A role-aware assistant grounded only in your approved store sources.
- Separate views for shopper, sales and service staff
- Every answer cites its source
- Hard guardrails — never a binding credit decision
Watch the team run a deal
Pick a customer and press play. Watch the agent team run it end to end — a manager approves every binding quote or financing term.
Press Run the journey — or scroll in and watch it play automatically. Every clinical action waits for a clinician.
Seven specialists, one conductor
Each agent owns one job and hands the next a complete, structured context. Atlas routes the work, enforces the human-in-the-loop gates on every binding quote, and writes every action to an audit log.
Atlas is the orchestrator. It routes each customer to the right specialist, carries shared deal and vehicle context between them, pauses for manager approval on every binding quote or financing term, and records a complete, timestamped audit trail.
Click Ava below — the full lead-to-follow-up workflow plays out automatically.
Lead qualification. Scores intent and timeline, captures trade, budget and financing readiness, and routes a hot buyer straight to the right salesperson — never letting a ready customer wait in a queue.
Inventory match. Reads the live feed to find exact and comparable units, surfaces trim, packages, pricing and status, and pulls the customer's service and recall history — leaving the salesperson to sell, not search.
Inventory and pricing are read from your feed. Any committed price is staged for a manager, never auto-promised.
Scheduling & hand-off. Books test drives and service against real DMS and showroom availability, reserves loaners and parts, confirms with prep instructions, and briefs the rep or advisor before the customer arrives.
F&I disclosures. Builds payment scenarios by credit tier, down and term, presents APR, term and total-cost disclosures accurately under TILA, and hands every binding number to a licensed F&I manager — never a credit decision on its own.
Estimate only. No APR, approval or binding term is committed until a licensed F&I manager signs off.
The role-aware knowledge assistant. Answers shoppers, sales and service staff from your approved store sources only — every answer cited, and never a binding credit or financing decision.
Iris informs. It never approves credit, commits a rate or overrides an F&I manager.
The Lead-Speed Sentinel. Always on, watching every new lead, open recall and overdue follow-up — re-engaging before a buyer goes cold, surfacing open recalls by VIN, and staging the next touch for the team.
Hope is advisory. It alerts and stages the next touch — a salesperson or advisor decides and acts. Every alert is logged with the signal that triggered it.
Ava captures patient intake by voice, then hands a structured summary to 6 downstream agents — triage, documentation, coordination, billing, knowledge and ICU monitoring — each acting on the shared context, with Atlas orchestrating and a clinician approving every clinical action.
Ava starts the workflow.One layer over the systems you already run
Rach.Dev sits on top of your DMS, CRM, inventory feed and scheduling — orchestrating agents, enforcing governance, and keeping a manager in the loop on every binding quote. No rip-and-replace.
Every binding action — committed pricing, APRs, financing terms, large repair estimates — pauses for a manager to approve. Agents draft and stage; people decide.
TILA-accurate disclosures, FTC Safeguards-aligned handling of customer financial data, and a complete, timestamped audit trail on every action and every data touch.
Atlas routes each customer to the right specialist, carries shared deal and vehicle context between agents, and coordinates hand-offs end to end.
Bidirectional connectors to your DMS, CRM, inventory feed, scheduling and telephony over the standards your systems already speak.
A knowledge layer that knows its limits
Iris answers shoppers, sales and service staff from your approved store sources only. Every answer is cited — and any credit or financing decision is always handed to a licensed F&I manager, never decided by the agent.
Try a question
Hi, I'm Iris. Ask me about inventory, service, pricing or your appointment — I'll always cite my source.
A knowledge layer that knows its limits — questions and answers
- Do you have a 2025 F-150 Lariat in stock?
- Yes — we currently show two 2025 F-150 Lariat 4x4s in inventory, one in Agate Black and one in Oxford White, plus a comparable unit in transit. Trim, packages and pricing are pulled live from our inventory feed. I can hold one for a test drive — a salesperson will confirm the final out-the-door figure with you.
- ¿Mi carro tiene una llamada a revisión (recall) abierta?
- Con su VIN puedo verificar las llamadas a revisión de seguridad abiertas según los datos del fabricante. Estas reparaciones de recall no tienen costo para usted. Puedo reservarle una cita en el departamento de servicio — un asesor confirmará la pieza y el horario. Aquí solo le doy información de recall, no decisiones de financiamiento.
- Can you tell me what APR I'll be approved for?
- I can't approve credit or quote you a binding APR — that's a decision for a licensed F&I manager based on a real application. I can show you estimated monthly payments by credit tier with the APR, term and total-cost disclosures clearly marked as estimates, and connect you with our F&I manager to get actual terms. This is not a financing offer or credit advice.
Governance, not just guardrails
The controls that let a dealership actually deploy agents — enforced in the system, not promised on a slide.
Live audit log
A sample of what every action looks like on the record.
What changes when agents own the busywork
Directional outcomes our pilots target — validated on your own data, never assumed.
The problem, in numbers
- Research on online sales leads found that firms responding within about five minutes were roughly 21 times more likely to qualify a lead than those that waited 30 minutes — yet most leads are answered far slower. — Oldroyd, McElheran & Elkington, Harvard Business Review, 2011
- NHTSA data on safety-recall completion suggests that, even years out, a large share of recalled vehicles remain unrepaired — roughly tens of millions of open recalls on US roads. — NHTSA, Vehicle Safety Recall Completion Rates Report to Congress
- Cox Automotive's Car Buyer Journey study reports record buyer satisfaction tied to a faster, more efficient process — with heavy-digital buyers cutting time at the dealership by up to roughly 40 minutes. — Cox Automotive, Car Buyer Journey Study, 2024
Figures above are external benchmarks and pilot targets, not guarantees — we validate every number on your own data before you rely on it. Monitoring agents are advisory: they alert and stage, a person acts.
Start with one workflow. Prove it. Then scale.
We stand up a single workflow on your existing DMS and CRM, show the audit trail and the outcomes, and expand only once your team trusts it.
Pick the highest-pain workflow — internet-lead response, service scheduling or recall follow-up — and we map it to your systems.
Agents run on your DMS and CRM with a manager in the loop and a full audit trail, in weeks not quarters.
Review the outcomes on your own data, then roll the agent team out store by store and department by department.