Automotive

Car dealerships and service centers live and die on speed and follow-through. Every internet lead that sits for hours, every busy service line during the morning rush, every recall letter that never turns into a booked appointment is real money walking to the dealer down the road. The work that decides whether a shopper becomes a buyer — answering the first inquiry, qualifying intent, pulling the right unit from the feed, scheduling against live bay capacity, presenting honest payment numbers — is mostly coordination and chasing, not the human craft of closing a deal. That is exactly the work an agent team should own.

Rach.Dev puts a coordinated team of agents on your front door, your showroom phones and your service drive, running on top of the DMS and CRM you already use — CDK, Reynolds and Reynolds, Dealertrack, VinSolutions and your inventory feed. Ava captures and answers every sales and service inquiry inside the first-five-minute window across web lead, phone, SMS and chat, in English or Spanish. Marcus scores intent and routes hot buyers, Nora reads live inventory and vehicle history, Owen books test drives and service on real availability, and Riley builds payment scenarios with accurate APR, term and total-cost disclosures under the Truth in Lending Act — never a binding credit decision. Hope, the always-on Lead-Speed Sentinel, watches lead age, response SLAs, open recalls and overdue follow-ups, re-engaging before a buyer goes cold. And the hard guardrail is enforced in the system, not promised on a slide: every binding quote and financing term pauses for a licensed F&I or service manager, customer financial data is handled under FTC Safeguards Rule controls, and every action lands in a complete, timestamped audit trail.

Start with one workflow — internet-lead response, service scheduling or recall follow-up — prove it on your own numbers, then scale store by store and department by department. See the agent team capture a lead, book a service appointment and route a Spanish-language recall text end to end, with a manager in the loop on every binding quote, in the live demo.