Automotive
Inventory Inquiry Agent
Answers vehicle inventory questions with real-time data on trim levels, features, pricing, availability, and dealer-installed options. Keeps prospects engaged during the research phase and qualifies buyer interest before connecting them with sales.
Capabilities
- Search current inventory by make, model, year, trim, color, and feature requirements
- Provide detailed vehicle specifications (engine, transmission, MPG, technology, safety features)
- Display MSRP, dealer price, and available incentive/rebate information
- Share vehicle photos, window stickers, and Carfax reports
- Compare multiple vehicles side-by-side on features and pricing
- Check incoming inventory and pipeline vehicles for customers seeking specific configurations
- Qualify buyer interest level and timeline for sales team prioritization
- Schedule test drives and connect qualified buyers with sales consultants
Integrations
CDK / Reynolds & Reynolds / Dealertrack (DMS inventory data)VinSolutions / DealerSocket (CRM lead management)Carfax / AutoCheck (vehicle history reports for used inventory)Cars.com / AutoTrader (third-party listing synchronization)Calendly (test drive scheduling)
Guardrails
- Pricing is sourced from DMS in real time — agent never quotes prices that are not current in the system
- Manufacturer incentives and rebates are displayed with eligibility requirements and expiration dates
- Vehicle condition descriptions for used inventory are based on certified inspection reports only
- Agent does not negotiate pricing — pricing discussions beyond listed prices are routed to sales management
Configurable Fields
- Inventory display preferences (new only, used only, certified pre-owned, all)
- Pricing visibility rules (MSRP, internet price, call-for-price for certain vehicles)
- Lead qualification questions and scoring criteria for sales routing
- Test drive booking rules (advance notice, required information, availability)
- Incentive and rebate display rules by manufacturer program