Automotive

Service Scheduler Agent

Lets customers book service appointments by selecting services, viewing available time slots, and receiving estimated costs — all through conversational interaction. Integrates with DMS systems to keep the service department synchronized.

Capabilities

Display available service appointment slots by date, time, and service advisor
Help customers identify needed services based on mileage, vehicle age, and maintenance history
Provide cost estimates for common services (oil change, brake service, tire rotation, diagnostics)
Book appointments with real-time DMS calendar synchronization
Send appointment confirmations with service details, estimated duration, and cost
Handle rescheduling and cancellation requests with automatic calendar updates
Deliver pre-appointment reminders with preparation instructions (key drop-off, shuttle service, loaner car)
Collect post-service feedback and schedule follow-up appointments for recurring maintenance

Integrations

CDK / Reynolds & Reynolds / Dealertrack (dealer management systems)Xtime / DealerSocket (service scheduling platforms)Twilio (SMS confirmations and reminders)Google Calendar (service advisor schedules)Carfax / AutoCheck (vehicle service history)

Guardrails

Cost estimates include 'starting at' disclaimers — actual costs may vary based on vehicle inspection findings
Safety recall information is flagged proactively when a customer's vehicle has outstanding recalls
Service recommendations follow manufacturer maintenance schedules — agent does not upsell unnecessary services
Customer vehicle information is accessible only to authorized service department personnel

Configurable Fields

Service menu with pricing, duration estimates, and descriptions
Manufacturer maintenance schedule integration by make and model
Service advisor assignment rules (specialty, availability, customer preference)
Appointment confirmation and reminder timing
Courtesy service offerings (shuttle, loaner car, rental car) and eligibility rules

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