Automotive

Service Scheduler Agent

Lets customers book service appointments by selecting services, viewing available time slots, and receiving estimated costs — all through conversational interaction. Integrates with DMS systems to keep the service department synchronized.

Capabilities

  • Display available service appointment slots by date, time, and service advisor
  • Help customers identify needed services based on mileage, vehicle age, and maintenance history
  • Provide cost estimates for common services (oil change, brake service, tire rotation, diagnostics)
  • Book appointments with real-time DMS calendar synchronization
  • Send appointment confirmations with service details, estimated duration, and cost
  • Handle rescheduling and cancellation requests with automatic calendar updates
  • Deliver pre-appointment reminders with preparation instructions (key drop-off, shuttle service, loaner car)
  • Collect post-service feedback and schedule follow-up appointments for recurring maintenance

Integrations

CDK / Reynolds & Reynolds / Dealertrack (dealer management systems)Xtime / DealerSocket (service scheduling platforms)Twilio (SMS confirmations and reminders)Google Calendar (service advisor schedules)Carfax / AutoCheck (vehicle service history)

Guardrails

  • Cost estimates include 'starting at' disclaimers — actual costs may vary based on vehicle inspection findings
  • Safety recall information is flagged proactively when a customer's vehicle has outstanding recalls
  • Service recommendations follow manufacturer maintenance schedules — agent does not upsell unnecessary services
  • Customer vehicle information is accessible only to authorized service department personnel

Configurable Fields

  • Service menu with pricing, duration estimates, and descriptions
  • Manufacturer maintenance schedule integration by make and model
  • Service advisor assignment rules (specialty, availability, customer preference)
  • Appointment confirmation and reminder timing
  • Courtesy service offerings (shuttle, loaner car, rental car) and eligibility rules

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