The AI operations layer
for your property.
Put a team of agents on yourreservations.
Rach.Dev runs reservations, concierge, guest messaging, group and event bookings, rate and revenue checks, and proactive service recovery across the systems you already use — with a manager in the loop on every comp, rate override and refund, and a full audit trail on every action.
What an agent team takes off your front desk
Most of a property's load isn't hospitality judgement — it's answering the same questions, chasing bookings and catching problems before they hit a review site. Here's where agents own the busywork, mapped to how your property actually runs.
The Front Door
Every inquiry captured, qualified and answered — 24/7, in English or Spanish.
- Multi-channel intake (web chat, WhatsApp, SMS, phone)
- Live availability & rate checks against the PMS
- Guest profile match & preference recall
Reservations & Booking
Quote, hold and book rooms across channels without a missed inquiry.
- Room search, rate comparison & modifications
- Holds and bookings synced to the PMS
- Payment via your PCI-compliant booking engine
Concierge & Experience
The personalized touches that turn a 4-star stay into a 5-star review.
- Local recommendations & activity bookings
- Dining reservations via OpenTable
- Transport, spa and upgrade requests
Payments & Accessibility
Hard guardrails on the two things you can't get wrong: cards and access.
- PCI DSS — never stores or sees raw card numbers
- Proactively captures ADA accessibility needs
- Room assignment matched to stated requirements
In-Stay Guest Messaging
Answer the in-room questions and requests that flood the front desk.
- WiFi, checkout, amenities & late-checkout requests
- Housekeeping & maintenance tickets routed live
- Reminders and confirmations (EN / ES)
Revenue & Rate
The fastest ROI for an owner: fill the room at the right rate.
- Rate quoting within manager-set guardrails
- Upsells, upgrades & length-of-stay offers
- Rate-override and comp requests staged for sign-off
Group & Events
Turn a one-line wedding or conference inquiry into a qualified lead.
- Qualifies group, wedding & meeting inquiries
- Gathers dates, headcount, F&B and AV needs
- Hands a complete brief to your sales team
Knowledge Layer
A role-aware assistant grounded only in your approved property info.
- Separate views for guest, front desk, manager
- Every answer cites its source
- Hard guardrails — never legal or medical advice
Watch the team run a stay
Pick a guest and press play. Watch the agent team run it end to end — a manager approves every comp, rate override and refund.
Press Run the journey — or scroll in and watch it play automatically. Every clinical action waits for a clinician.
Seven specialists, one conductor
Each agent owns one job and hands the next a complete, structured context. Atlas routes the work, enforces the manager-in-the-loop gates, and writes every action to an audit log.
Atlas is the orchestrator. It routes each guest to the right specialist, carries shared guest context between them, pauses for manager approval on every comp, rate override and refund, and records a complete, timestamped audit trail.
Click Maya below — the full inquiry-to-confirmation workflow plays out automatically.
Eligibility & accessibility. Screens availability, honors ADA accessibility needs, and watches for the risks that need a human — never quoting a room that doesn't fit the guest's stated requirements.
Quote & booking builder. Assembles the quote from live PMS rates, itemizes taxes and fees, and drafts the booking — leaving the manager to approve any override, not retype the folio.
Draft only. A comp, override or refund is applied solely after a manager approves.
Guest coordination. Syncs bookings to the PMS, routes housekeeping and maintenance tickets, books dining via OpenTable, and keeps guests on track with confirmations and reminders.
Revenue & rate. Quotes within manager-set guardrails, surfaces upsells and length-of-stay offers, and stages every comp, rate override and goodwill credit for sign-off before it's promised.
Riley drafts and stages. A manager approves every comp, override and refund.
The role-aware concierge and knowledge assistant. Answers guests, front desk and managers from your approved property info only — every answer cited, and never legal or medical advice.
Iris informs. It never gives legal or medical advice, and never overrides a manager.
The Service-Recovery Sentinel. Always on, reading the live signal stream across in-stay surveys, messages and ratings — catching negative sentiment before it hits a public review, flagging VIP and at-risk guests, and staging the recovery for the team.
Hope is advisory. It alerts and stages — a manager decides and acts. Every alert is logged with the signal that triggered it.
Ava captures patient intake by voice, then hands a structured summary to 6 downstream agents — triage, documentation, coordination, billing, knowledge and ICU monitoring — each acting on the shared context, with Atlas orchestrating and a clinician approving every clinical action.
Maya starts the workflow.One layer over the systems you already run
Rach.Dev sits on top of your PMS and existing tools — orchestrating agents, enforcing governance, and keeping a manager in the loop. No rip-and-replace.
Every comp, rate override and refund pauses for a manager to approve. Agents draft and stage; people decide.
PCI DSS-aligned payment handling, ADA accessibility checks, and a complete, timestamped audit trail on every action and data touch.
Atlas routes each guest to the right specialist, carries shared context between agents, and coordinates hand-offs end to end.
Bidirectional connectors to your PMS, booking engine, telephony and dining over the channels your systems already speak.
A concierge that knows its limits
Iris answers guests, front desk and managers from your approved property info only. Every answer is cited — and a legal or medical question is always handed to a person, never answered by the agent.
Try a question
Hi, I'm Iris, your concierge. Ask me about your booking, the property or things to do nearby — I'll always cite my source.
A concierge that knows its limits — questions and answers
- What time is check-in, and can I get in earlier?
- Standard check-in is 3:00 PM and checkout is 11:00 AM. Early check-in is subject to availability on the day — I can request it and a front-desk manager will confirm once your room is ready. Want me to add an early check-in request to your reservation?
- ¿El hotel tiene habitaciones accesibles y traslado al aeropuerto?
- Sí. Contamos con habitaciones accesibles (ADA) con ducha de acceso rodado, que puedo reservar según su necesidad. El traslado al aeropuerto sale cada hora de 6:00 AM a 10:00 PM por $20 por persona; con gusto le reservo un horario. ¿Para qué hora lo necesita?
- I slipped in the lobby — am I entitled to compensation, and what are my legal options?
- I'm so sorry that happened, and I want to make sure you're okay first. I can't give legal advice or speak to liability or compensation — that's a question for a person. I've logged the incident and flagged your message to our duty manager and risk team, who will reach out right away. If you're hurt, please tell us or call 911.
Governance, not just guardrails
The controls that let a property actually deploy agents — enforced in the system, not promised on a slide.
Live audit log
A sample of what every action looks like on the record.
What changes when agents own the busywork
Directional outcomes our pilots target — validated on your own data, never assumed.
The problem, in numbers
- Roughly two-thirds of surveyed US hotels still report staffing shortages, and about 71% say they have job openings they can't fill despite active recruiting — making automation of routine guest interactions a practical lever. — AHLA Front Desk Feedback survey (282 hoteliers), 2024–2025
- About 72% of travelers say they always or frequently read reviews before deciding where to stay or eat, and over half say they'd never book a hotel with no reviews — so catching problems before they're posted matters. — Tripadvisor / Ipsos MORI online-reviews research
- Acquiring a new customer can cost up to roughly 5–25 times more than retaining an existing one, which is why recovering an unhappy guest in-house tends to beat winning a replacement. — Harvard Business Review, 'The Value of Keeping the Right Customers' (Reichheld)
Figures above are external benchmarks and pilot targets, not guarantees — we validate every number on your own data before you rely on it. Monitoring agents are advisory: they alert and stage, a manager acts.
Start with one channel. Prove it. Then scale.
We stand up a single workflow on your existing PMS, show the audit trail and the outcomes, and expand only once your team trusts it.
Pick the highest-pain workflow — reservations, in-stay messaging or service recovery — and we map it to your systems.
Agents run on your PMS and booking engine with a manager in the loop and a full audit trail, in weeks not quarters.
Review the outcomes on your own data, then roll the agent team out channel by channel and property by property.