Hospitality

Hotels, resorts and restaurants compete on experience, and in a US market where roughly two-thirds of properties still report staffing shortages, the difference between a 4-star and a 5-star review keeps coming down to responsiveness: did the booking inquiry get answered before the guest clicked away, was the accessibility need honored, did someone catch the problem before it became a public review? Rach.Dev puts a coordinated team of AI agents on exactly that work, sitting on top of the PMS, booking engine and dining tools you already run — Oracle OPERA, Mews, Cloudbeds, OpenTable, SynXis, Twilio and WhatsApp Business — with no rip-and-replace.

Maya works the front door, capturing every reservation inquiry across web chat, WhatsApp, SMS and phone in English or Spanish; Caleb screens availability and honors ADA accessibility requirements; Olivia builds quotes from live rates; Owen syncs bookings and routes housekeeping and dining; Riley handles revenue, upsells and rate — and stages every comp, override and refund for a manager. Iris is the cited, role-aware concierge that knows its limits and never gives legal or medical advice, while Hope, the always-on Service-Recovery Sentinel, reads in-stay sentiment to catch unhappy and VIP guests before they reach TripAdvisor. PCI DSS is enforced by design — payments run through your compliant booking engine and raw card data never touches Rach.Dev — and every action lands in a complete, timestamped audit trail.

The result is 24/7 coverage that never loses an inquiry to peak hours, quotes and holds in seconds, problems recovered in-house instead of in a one-star review, and hours handed back to a front desk that's stretched thin. A manager stays in the loop on every comp, rate override and refund — agents draft and stage, people decide. See the seven-agent team run a real booking, an after-hours Spanish WhatsApp request and a live service-recovery save in the interactive demo.