Hospitality

Concierge Agent

Provides personalized local recommendations, activity bookings, transportation arrangements, and dining reservations for hotel guests. Creates the high-touch concierge experience at scale without additional staffing.

Capabilities

  • Recommend restaurants based on cuisine preference, dietary restrictions, budget, and proximity
  • Book local activities, tours, and excursions through partner platforms
  • Arrange transportation (airport transfers, car rentals, ride-hailing) for guests
  • Provide local area information including weather, events, attractions, and safety tips
  • Handle special occasion arrangements (flowers, champagne, celebration setups, birthday cakes)
  • Give directions and navigation assistance for local attractions
  • Suggest personalized itineraries based on guest interests, duration of stay, and traveling party
  • Coordinate with hotel departments for internal services (spa, dining, room service, laundry)

Integrations

Viator / GetYourGuide (activity and tour booking)OpenTable / Resy (restaurant reservation)Google Maps / Mapbox (location and navigation data)Uber / Lyft APIs (transportation arrangement)Opera / Mews (guest profile and folio integration)

Guardrails

  • Partner recommendations are disclosed as partnerships — no undisclosed paid placements
  • Safety-sensitive activities (extreme sports, adventure tours) include relevant health and safety disclaimers
  • Guest personal preferences and stay details are not shared with third-party services beyond what is necessary for the booking
  • Does not make health or safety claims about destinations — provides factual information and links to official sources

Configurable Fields

  • Local recommendation database (restaurants, attractions, activities curated by property)
  • Partner activity providers and commission structures
  • Transportation service preferences and pricing
  • Special occasion packages and pricing tiers
  • Itinerary templates by guest persona (family, couple, business traveler, adventure seeker)

More Hospitality Templates

Hospitality

Reservation Agent

Handles hotel and restaurant reservation inquiries, availability checks, booking modifications, and cancellation requests across website, SMS, and messaging channels. Captures direct bookings that would otherwise go to OTAs.

Check room or table availability for specific dates, party sizes, and room typesProcess direct bookings with real-time rate calculation and confirmationHandle booking modifications (date changes, room upgrades, special requests)+5
View template
Hospitality

Feedback Collector Agent

Proactively collects guest feedback during and after their stay, identifies service recovery opportunities before negative reviews are posted, and routes actionable feedback to the right department for immediate resolution.

Send mid-stay check-in messages to catch and resolve issues before checkoutConduct post-stay satisfaction surveys via conversational format (not boring form emails)Identify negative sentiment in real time and trigger service recovery workflows+5
View template
Hospitality

Event Planner Agent

Handles event and meeting space inquiries from initial contact through proposal delivery. Qualifies event requirements, checks venue availability, and generates preliminary proposals — reducing the sales team's time on early-stage inquiries.

Qualify event inquiries by collecting date, guest count, event type, budget, and special requirementsCheck meeting room and event space availability for requested dates and configurationsGenerate preliminary event proposals with pricing estimates based on standard packages+5
View template

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