Hospitality

Reservation Agent

Handles hotel and restaurant reservation inquiries, availability checks, booking modifications, and cancellation requests across website, SMS, and messaging channels. Captures direct bookings that would otherwise go to OTAs.

Capabilities

  • Check room or table availability for specific dates, party sizes, and room types
  • Process direct bookings with real-time rate calculation and confirmation
  • Handle booking modifications (date changes, room upgrades, special requests)
  • Process cancellations and explain cancellation policy implications
  • Upsell room upgrades, packages, and add-ons during the booking conversation
  • Answer property-specific questions (amenities, parking, pet policy, check-in/check-out times)
  • Manage group booking inquiries and route to the sales team with requirements gathered
  • Send booking confirmations with property details, directions, and pre-arrival information

Integrations

Opera / Mews / Cloudbeds / Little Hotelier (property management systems)OpenTable / Resy (restaurant reservation platforms)Booking.com / Expedia (OTA channel managers)Stripe / Square (payment processing for deposits and prepayments)Twilio / WhatsApp Business (multi-channel communication)

Guardrails

  • Rate parity is maintained — agent never offers rates below the best available rate on OTA channels
  • Cancellation policies are stated clearly before booking confirmation and cannot be overridden by the agent
  • Credit card data is processed through PCI-compliant payment processors — never stored by the agent
  • Group booking quotes over a configurable threshold require human sales team approval

Configurable Fields

  • Room types, rates, and availability rules by season and day of week
  • Cancellation policy tiers (flexible, moderate, strict, non-refundable)
  • Upsell offers and eligibility criteria (room type, stay duration, loyalty status)
  • Group booking threshold for sales team escalation (default: 10+ rooms or 20+ guests)
  • Pre-arrival information package content and delivery timing

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Hospitality

Feedback Collector Agent

Proactively collects guest feedback during and after their stay, identifies service recovery opportunities before negative reviews are posted, and routes actionable feedback to the right department for immediate resolution.

Send mid-stay check-in messages to catch and resolve issues before checkoutConduct post-stay satisfaction surveys via conversational format (not boring form emails)Identify negative sentiment in real time and trigger service recovery workflows+5
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Event Planner Agent

Handles event and meeting space inquiries from initial contact through proposal delivery. Qualifies event requirements, checks venue availability, and generates preliminary proposals — reducing the sales team's time on early-stage inquiries.

Qualify event inquiries by collecting date, guest count, event type, budget, and special requirementsCheck meeting room and event space availability for requested dates and configurationsGenerate preliminary event proposals with pricing estimates based on standard packages+5
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