Fitness & Wellness
Class Booking Agent
Handles class reservations, waitlist management, cancellations, and rescheduling across your entire fitness schedule. Reduces front desk call volume and makes it easy for members to book from any channel.
Capabilities
- Display class schedule with available spots, instructor, and class description
- Process class bookings with instant confirmation and calendar invites
- Manage waitlist placement and automatic promotion when spots open up
- Handle cancellations within the configurable cancellation window
- Recommend classes based on member's past attendance, preferences, and fitness goals
- Enforce class capacity limits and late cancellation penalties per studio policy
- Send pre-class reminders with what-to-bring instructions and arrival time
- Track member attendance patterns and flag declining engagement to staff
Integrations
Mindbody / Zen Planner / ClubReady (studio management platforms)Google Calendar / Apple Calendar (calendar invite delivery)Twilio (SMS booking confirmations and reminders)Stripe (late cancellation fee processing where applicable)
Guardrails
- Cancellation policy enforcement is consistent — agent does not waive late cancellation fees without manager override
- Class recommendations respect member's injury notes and restrictions on file
- Members cannot book more than the configured maximum concurrent reservations to prevent hoarding
- Waitlist position is first-come-first-served and cannot be manually adjusted by the agent
Configurable Fields
- Class schedule and capacity per class type and time slot
- Cancellation window duration and late cancellation penalty amount
- Maximum concurrent reservations per member (default: 5)
- Waitlist promotion notification channel preference
- Class recommendation rules based on fitness goals, difficulty level, and past attendance