E-Commerce

E-commerce runs on a relentless 24/7 clock, and most of the load that buries a US online store isn't strategy — it's answering the same order questions, processing returns, screening risky checkouts, and chasing carts that almost converted. Support inboxes spike during sale events and the holidays; refunds and chargebacks pile up; bestsellers stock out mid-promotion; and high-intent shoppers bounce at checkout while roughly seven in ten carts go abandoned. Rach.Dev puts a team of named agents on exactly that busywork, on top of the storefront, payment processor and 3PL you already run.

Ava is the support front door — greeting every shopper across web chat, SMS, WhatsApp and email with a clear AI disclosure, in English or Spanish, and linking the order and history instantly. Marcus triages each contact and order, checks return eligibility against your policy, and scores risk. Nora drafts RMAs, prepaid labels and refunds; Owen pushes approved refunds to the processor and opens RMAs in the 3PL; and Riley screens every order for fraud and chargeback risk without ever touching a raw card number — PCI scope stays with your processor. Iris answers shoppers from your policies and catalog with cited sources and routes anything legal or a payment dispute to a human, and Hope, the always-on Fraud / Cart Sentinel, watches the live order, payment and inventory stream for fraud, abandoned carts, stockouts and shipping delays before they cost you a customer or a chargeback. Every refund, store credit and high-risk order pauses for a person to approve, and every action lands in a complete, timestamped audit trail.

The whole system is PCI-aware and privacy-by-design with configurable GDPR / CCPA retention, AI disclosure on every chat, and a human in the loop on everything that moves money or ships product — the agents draft, stage and route, and a person decides. See the agent team run a return, an after-hours Spanish WISMO text and a held high-risk order end to end in the live e-commerce agents demo.