E-Commerce

Cart Recovery Agent

Re-engages shoppers who abandoned their carts with personalized, conversational outreach via email, SMS, or on-site chat. Addresses hesitations, answers product questions, and can offer configurable incentives to close the sale.

Capabilities

Detect cart abandonment events in real time and trigger outreach after configurable delay
Send personalized recovery messages referencing the specific products left in the cart
Answer product questions about items in the abandoned cart (sizing, materials, compatibility)
Offer configurable discount incentives based on cart value and customer segment
Identify and address common purchase hesitations (shipping cost, return policy, product fit)
Track recovery attribution to measure revenue directly generated by the agent
Respect customer opt-out preferences and communication frequency limits
Escalate high-value carts to sales team with customer context and interaction history

Integrations

Shopify / WooCommerce / BigCommerce (cart and product data)Klaviyo / Mailchimp / Omnisend (email delivery)Twilio / Postscript (SMS delivery)Stripe (discount code generation and validation)

Guardrails

Respects CAN-SPAM and TCPA regulations with mandatory opt-out links and consent verification
Limits outreach frequency to a maximum of 3 recovery attempts per abandoned cart
Discount offers are capped at a configurable maximum percentage to protect margins
Does not re-engage customers who have already completed the purchase through another channel

Configurable Fields

Abandonment delay before first outreach (default: 1 hour)
Maximum discount percentage the agent can offer (default: 10%)
Outreach channels priority order (email, SMS, on-site chat)
Message tone and brand voice for recovery communications
Customer segment rules for different recovery strategies (first-time vs. returning)

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