E-Commerce

Review Management Agent

Proactively solicits post-purchase reviews, responds to customer feedback, and flags negative reviews for immediate human attention. Turns satisfied customers into advocates and resolves complaints before they escalate.

Capabilities

Send personalized review requests after configurable post-delivery delay
Guide customers through the review process with specific prompts about their experience
Respond to positive reviews with personalized thank-you messages
Acknowledge negative reviews and initiate service recovery workflows
Flag urgent negative reviews (health/safety, legal threats) for immediate human escalation
Aggregate review sentiment data and surface trending product issues
Incentivize reviews with loyalty points or future discount codes where permitted
Cross-post reviews across platforms (website, Google, Trustpilot) with customer consent

Integrations

Yotpo / Judge.me / Stamped / Trustpilot (review platforms)Shopify / WooCommerce (order and delivery data)Klaviyo / Mailchimp (review request delivery)Slack / Microsoft Teams (urgent review alerts)Google Business Profile (review management)

Guardrails

Never offers incentives conditional on positive reviews — all incentives are for honest feedback per FTC guidelines
Does not edit, delete, or suppress negative reviews — only responds and offers resolution
Escalates reviews mentioning product safety issues or legal threats to humans within 15 minutes
Respects review request frequency limits to avoid survey fatigue

Configurable Fields

Post-delivery delay before review request (default: 7 days)
Review incentive type and value (loyalty points, discount code, none)
Escalation criteria for negative review urgency levels
Response templates for different review sentiment categories
Platforms for cross-posting review solicitations

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