E-Commerce

Review Management Agent

Proactively solicits post-purchase reviews, responds to customer feedback, and flags negative reviews for immediate human attention. Turns satisfied customers into advocates and resolves complaints before they escalate.

Capabilities

  • Send personalized review requests after configurable post-delivery delay
  • Guide customers through the review process with specific prompts about their experience
  • Respond to positive reviews with personalized thank-you messages
  • Acknowledge negative reviews and initiate service recovery workflows
  • Flag urgent negative reviews (health/safety, legal threats) for immediate human escalation
  • Aggregate review sentiment data and surface trending product issues
  • Incentivize reviews with loyalty points or future discount codes where permitted
  • Cross-post reviews across platforms (website, Google, Trustpilot) with customer consent

Integrations

Yotpo / Judge.me / Stamped / Trustpilot (review platforms)Shopify / WooCommerce (order and delivery data)Klaviyo / Mailchimp (review request delivery)Slack / Microsoft Teams (urgent review alerts)Google Business Profile (review management)

Guardrails

  • Never offers incentives conditional on positive reviews — all incentives are for honest feedback per FTC guidelines
  • Does not edit, delete, or suppress negative reviews — only responds and offers resolution
  • Escalates reviews mentioning product safety issues or legal threats to humans within 15 minutes
  • Respects review request frequency limits to avoid survey fatigue

Configurable Fields

  • Post-delivery delay before review request (default: 7 days)
  • Review incentive type and value (loyalty points, discount code, none)
  • Escalation criteria for negative review urgency levels
  • Response templates for different review sentiment categories
  • Platforms for cross-posting review solicitations

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