Healthcare
Most of a hospital's load isn't clinical judgement — it's coordination, paperwork and chasing. Front desk staff spend hours on phone, SMS and portal messages for scheduling, eligibility checks and intake; clinicians lose roughly two hours of EHR and desk work for every hour of patient care; and billing teams rework claims that could have been caught before submission. Patients, meanwhile, sit on hold or hit after-hours voicemail.
Rach Dev LLP puts a team of agents on that busywork, on top of the EHR you already run. An intake agent captures every inquiry across walk-in, phone, SMS and portal in English or Spanish, verifies identity and insurance, and opens a clean encounter. A triage agent scores acuity and escalates red flags straight to the on-call clinician. A clinical scribe pre-charts the visit and drafts the note, orders and prescriptions for sign-off. Coordination handles scheduling, labs and referrals; a revenue agent codes the encounter in CPT and ICD-10-CM and clears prior-auth and denial risk before the claim goes out; and an always-on ICU sentinel watches the live signal stream for silent deterioration.
Every clinical action — orders, prescriptions, admissions — pauses for a licensed clinician to approve; the agents draft, stage and route, and a human decides. The whole thing is HIPAA-aligned by design with minimum-necessary PHI access and a complete, timestamped audit trail, and the knowledge layer answers only from your approved sources, cites them, and never gives a diagnosis. See it end to end in the live medical agents demo.
Common Pain Points
- Front desk overwhelmed across phone, SMS and portal — patients left on hold or hitting after-hours voicemail
- Clinicians losing roughly two hours of EHR and desk work for every hour of direct patient care
- Intake, insurance eligibility and prior authorization done manually, slowing every visit
- Claims reworked after the fact instead of coding and denial-risk being caught before submission
- No always-on safety net watching monitored patients for silent deterioration between rounds
Compliance & Regulations
- Clinician-in-the-loop on every clinical action — no agent issues an order, prescription or admission on its own; monitoring agents are advisory and stage a response for a human to act on
- HIPAA-aligned by design: minimum-necessary PHI access, encryption in transit and at rest, role-based permissions, a signed BAA, and a complete, timestamped audit trail on every action
- The knowledge layer is grounded only in your approved sources, cites every answer, and never provides a diagnosis — clinical questions are routed to a licensed clinician