Healthcare
Appointment Scheduling Agent
Handles appointment booking, rescheduling, and cancellation for healthcare practices. Checks provider availability in real time, verifies insurance eligibility, and sends automated reminders to reduce no-show rates.
Capabilities
- Search available appointment slots by provider, specialty, date range, and location
- Book, reschedule, and cancel appointments with real-time calendar synchronization
- Verify insurance eligibility and copay estimates using payer API integrations
- Send appointment confirmation messages with preparation instructions
- Deliver automated reminders via SMS and email at configurable intervals before the appointment
- Handle new patient vs. returning patient booking workflows with different intake requirements
- Manage waitlist placement and notify patients when earlier slots become available
- Collect reason for visit to help providers prepare for the appointment
Integrations
Epic / Cerner / athenahealth (EHR scheduling systems)Zocdoc / Healthgrades (patient discovery platforms)Twilio (SMS reminders and confirmations)Eligibility verification APIs (Availity, Change Healthcare)Google Calendar / Microsoft 365 (provider calendars)
Guardrails
- Verifies patient identity before disclosing any appointment or health information per HIPAA requirements
- Does not provide medical advice or triage — only schedules appointments and collects visit reasons
- Encrypts all patient data in transit (TLS 1.3) and at rest (AES-256) with HIPAA-compliant storage
- Maintains audit logs of all scheduling actions for compliance and dispute resolution
Configurable Fields
- Appointment types and durations (new patient: 60 min, follow-up: 30 min, etc.)
- Reminder schedule (default: 48 hours and 2 hours before appointment)
- Insurance verification requirement (required, optional, skip)
- Provider-specific booking rules (minimum notice, buffer between appointments)
- After-hours booking behavior (book next available vs. collect callback request)