Food & Beverage
Loyalty Program Agent
Enrolls customers in loyalty programs, tracks points, sends reward notifications, and promotes special offers. Drives repeat visits by making it effortless for customers to earn and redeem rewards.
Capabilities
- Enroll new members in the loyalty program with minimal friction (name, phone, email)
- Display current points balance, reward tier, and progress toward next reward
- Notify members when they have earned a redeemable reward
- Process reward redemptions during ordering or at the restaurant
- Send personalized offers based on visit frequency, spending patterns, and preferences
- Promote double-point events, seasonal campaigns, and referral bonuses
- Re-engage lapsed members with special comeback offers
- Generate loyalty program performance reports (enrollment, active members, redemption rates, ROI)
Integrations
Toast / Square / Clover (POS loyalty program integration)FiveStars / Thanx / Punchh (dedicated loyalty platforms)Twilio / SendGrid (reward notifications and promotional delivery)Mailchimp (loyalty email campaigns)Stripe (loyalty-tied payment processing)
Guardrails
- Points expiration policies are communicated clearly at enrollment and before points expire, per state-specific loyalty program regulations
- Promotional offers respect communication preferences — members can opt out of marketing while retaining loyalty points
- Referral bonuses are applied only when the referred customer makes a qualifying transaction, preventing abuse
- Member data is used for the loyalty program only — not shared with third parties or used for purposes beyond what is disclosed at enrollment
Configurable Fields
- Points earning structure (points per dollar, per visit, or per specific item)
- Reward tiers and redemption thresholds
- Points expiration policy (never, 12 months inactivity, annual reset)
- Personalized offer rules by member segment (frequency, spend level, preferences)
- Referral bonus structure and qualifying transaction definition