Food & Beverage
Reservation Manager Agent
Manages restaurant reservation bookings, confirmations, waitlist management, and no-show follow-up. Captures direct reservations that would otherwise go through commission-charging third-party platforms.
Capabilities
- Check table availability by date, time, party size, and seating preference (indoor, outdoor, bar, private)
- Process reservation bookings with instant confirmation via SMS or email
- Manage waitlist during peak times with estimated wait time communication
- Send reservation reminders at configurable intervals before the reservation time
- Handle modification and cancellation requests with automatic table release
- Answer questions about dress code, parking, private dining options, and special accommodations
- Follow up after no-shows with re-engagement messaging for future bookings
- Track reservation patterns and provide occupancy forecasting data to management
Integrations
OpenTable / Resy / Yelp Reservations (reservation platform integration)Toast / Square (POS table management)Twilio / SendGrid (confirmation and reminder delivery)Google Business Profile (reservation link integration)HubSpot (guest CRM for repeat visitor tracking)
Guardrails
- Large party reservations above configurable threshold require deposit or credit card hold per restaurant policy
- No-show fees are disclosed at booking time and applied consistently per cancellation policy
- Special accommodation requests (wheelchair access, high chairs, dietary restrictions) are flagged for floor staff preparation
- Reservation data is not shared with third-party marketing platforms without guest consent
Configurable Fields
- Table inventory and seating configurations by time slot and day of week
- Reservation window (how far in advance bookings can be made)
- Cancellation policy and no-show fee structure
- Large party threshold and deposit requirements
- Reminder schedule (default: 24 hours and 3 hours before reservation)