Food & Beverage

Order Assistant Agent

Handles takeout and delivery orders via website chat, SMS, or messaging apps. Integrates with POS systems to send orders directly to the kitchen, eliminating phone hold times and manual order entry errors.

Capabilities

  • Guide customers through the menu with item descriptions, pricing, and customization options
  • Process orders with modifications (no onions, extra cheese, substitute side, allergen accommodations)
  • Calculate order totals including taxes, delivery fees, and applied promotions
  • Accept payment via integrated payment processing or pass payment to POS for in-store pickup
  • Provide estimated preparation and delivery times based on current kitchen load
  • Handle order modifications and cancellations within the configurable window
  • Send order confirmation and ready-for-pickup or out-for-delivery notifications
  • Upsell complementary items and suggest popular add-ons based on order contents

Integrations

Toast / Square / Clover (POS systems)DoorDash Drive / Uber Direct (delivery fulfillment)Stripe / Square (payment processing)Twilio / WhatsApp Business (multi-channel ordering)Google Business Messages (ordering from Google search and maps)

Guardrails

  • Allergen warnings are displayed prominently for menu items containing major allergens (FALCPA 8 + sesame)
  • Order modifications that conflict with food safety (e.g., undercooked poultry) are flagged with health warnings
  • Alcohol orders include age verification requirements where applicable by local law
  • Order cancellation window is enforced consistently — orders already in preparation cannot be cancelled

Configurable Fields

  • Menu items with descriptions, pricing, customization options, and allergen information
  • Ordering channels and hours of operation per channel
  • Delivery radius, fees, and minimum order amounts
  • Upsell and cross-sell rules (suggested add-ons by item category)
  • Estimated preparation times by order complexity and time of day

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Enrolls customers in loyalty programs, tracks points, sends reward notifications, and promotes special offers. Drives repeat visits by making it effortless for customers to earn and redeem rewards.

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